Frequently Asked Questions

Yes. HABiTAT is a full department store in Potchefstroom where customers can browse paint, hardware, electrical products, arts and crafts, décor and other project essentials.

Many of the products listed online are available in our Potchefstroom store. However, availability may vary and selected products may be stored separately or temporarily out of stock.

Contact our team with the product name or SKU before travelling when you need to confirm availability.

Our main and only physical HABiTAT branch is located in Potchefstroom. Customers elsewhere in South Africa can shop through the HABiTAT online store and arrange delivery to supported locations nationwide.

Product availability is shown online where possible. For urgent or large orders, contact our team with the product name or SKU so that we can confirm the available quantity.

Yes, additional stock may be available or may be ordered from a supplier.

Contact HABiTAT on 018 294 5008 or email info@habitatpotch.co.za with the product name, SKU and quantity required. Our team will confirm availability, lead time and pricing.

Yes. Our team can assist with paint, preparation products, hardware, tools and creative materials based on your project requirements.

Please provide as much information as possible, including the surface, application, measurements and desired result.

Product colours may appear slightly different depending on photography, screen settings, lighting and the material on which the product is applied.

Where colour accuracy is important, visit the store, consult an official colour card or request assistance before ordering.

Selected products may be available in store or may be sourced from one of our suppliers. Contact our team with the product description, brand and quantity required.

Add the required products to your cart, proceed to checkout, enter your delivery or collection details and complete payment using one of the available payment methods.

An order-confirmation email should be sent after checkout. Please check your spam or junk folder when it does not appear in your inbox.

Contact customer help if payment was completed but no confirmation was received.

Contact our team as soon as possible. Changes or cancellations may only be possible before the order has been processed, packed or dispatched.

Credit and debit cards
Instant EFT
Other payment methods displayed at checkout

Payments are processed through the secure payment provider displayed during checkout. HABiTAT does not directly store customers’ complete card details.

Yes. Enter the correct billing information during checkout. Contact customer help with your order number if you require assistance with an invoice.

Yes. HABiTAT delivers online orders to supported addresses across South Africa.

Delivery charges are calculated according to the current delivery method and will be displayed during checkout before payment is completed.

Online orders are normally delivered within approximately 5 to 7 working days after processing. Many orders arrive sooner, but delivery times may vary according to stock availability, destination, courier schedules and public holidays.

Yes, where collection is available during checkout. Wait until HABiTAT confirms that the order is ready before travelling to the store.

Yes. HABiTAT delivers online orders to supported addresses across South Africa.

Yes. HABiTAT delivers online orders to supported addresses across South Africa.